We understand that VoIP is a new concept for some, and old-hat for others. At some point no matter what your experience you may need assistance. This information is here to help!
Here you have access to all our support documentation, which is all you need to get up and running. These documents will help you get on line and stay on line, and are continually being updated to be as relevant as possible.
Our Customer Support Centre may refer to these documents when assisting you whilst on a call – they are all designed to make things as easy as possible for you!
Freshtel releases Siemens "PC Off" VoIP & PSTN phone. Support documents can be found here
Linksys PAP2 users should ensure they are running the latest firmware version to ensure optimum call quality. Please see here for more information on upgrading firmware.
No network issues are present currently.
* Standard Australian phone number - Available to Australian residents only.