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Third-party hardware - Frequently asked questions

Frequently Asked Questions

Third-party hardware

Can I use non-Freshtel hardware on your network?

Yes. You should be able to use most SIP devices on our network, and most third-party headsets or handsets should work fine. With some USB handsets, the screen & keypad may not function correctly if they have not been designed for use on our network.

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What third-party hardware do you support?

We have setup guides to enable you to use some common third-party ATAs and VoIP routers on Freshtel. While our Customer Care centre is happy to try and get your hardware going, you may need to contact the manufacturer for further support.

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I don’t see my third-party hardware listed. What should I do?

Even if your hardware isn’t listed here, it’ll probably still work with Freshtel. You’ll need the Default SIP & IAX settings document for a start, and you may need to contact our friendly helpdesk staff or check the manufacturer’s website for further support.

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Does voicemail work with third-party hardware?

Voicemail will work with third-party IAX devices, but may not function correctly with third-party SIP devices.

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Does call forwarding work with third-party hardware?

Call forwarding will work with third-party IAX devices, but may not function correctly with third-party SIP devices.

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How do I dial landline numbers using my third-party hardware?

To call the Melbourne number 03 9999 1234 you would simply dial 03 9999 1234. You could also add the Australian country code of 61, and dial 613 9915 6415.

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How do I dial mobile numbers using my third-party hardware?

To call the Australian mobile 0400 123 456 you can simply dial 0400 123 456 or 61 400 123 456 (which is leaving out the 0 and replacing it with +61)

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How do I dial overseas numbers using my third-party hardware?

To call the UK number 708 1234 5678 you would add the UK country code of 44, dialling 44 708 1234 5678.

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How do I dial 13 and 1300 numbers using my third-party hardware?

To call the 13 number 13 1234 you could dial 13 1234 or 61 13 1234.

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How do I dial 1800 numbers using the my third-party hardware?

To call the 1800 number 1800 123 456 you could dial 1800 123456 or 61 1800 123 456

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Voicedot Compatible