Terms & Conditions - Siemens C470IP promotion

These are the Terms and Conditions of the Siemens 470 IP Dual Phone

Under this special offer a customer can receive one Siemens 470 IP Dual Phone Only $199 (RRP $229) with $100 Call Credit* in one of the participating retail stores provided the customer agrees to commit to a 12-month agreement for Freshtel internet phone services on a $9.95 plan. By participating in this promotion you are agreeing to pay the monthly charge plus any call costs that you might incur on Freshtel internet phone service during the term of the agreement.

Offer Validity

This offer is available on orders/purchases made between 20th December 2007 and 31st March 2008, unless it is extended by Freshtel. The 12-month agreement period applies from the date the service is activated.

By accepting a Siemens 470 IP Dual Phone and entering into a 12-month agreement you acknowledge that the device will be locked to the Freshtel internet phone service for a period of 12 months from the date the service is activated.

The offer is valid on orders made directly to Freshtel and selected JB Hi-Fi stores throughout Australia. It may not be used in conjunction with any other offer.

By accepting this offer you automatically agree to the Terms & Conditions of this offer, including the returns policy.

Contract Terms

To receive a Siemens 470 IP Dual Phone for $199 with $100 call credit* in a retail store you agree to commit to a 12-month agreement with Freshtel by subscribing to the Freshtel $9.95 per month plan . Your minimum commitment over the 12-month contract period is $119.40 ($9.95 x 12 months) plus call charges.

You agree with Freshtel Pty Ltd (ACN: 101 908 472) the terms and conditions herein.

Termination

The termination cost is based on the full price of the Siemens 470 IP Dual Phone ($229) and calculated on the number of months the service has been active. Therefore if you wish to terminate your Freshtel service and stop paying the minimum monthly plan charge before the end of your 12-month agreement, you will incur the following charges:

A termination fee of $50;
All outstanding call charges;
The remaining monthly charges on the contract. For example if you are on the $9.95 plan and you have 6 months to go on the contract this fee will be $59.70 = $9.95 x 6; and
A pro rata calculation on the $229 RRP (recommended retail price) for the Siemens 470 IP Dual Phone. For example if you have 6 months to go on the contract this fee will be $164 = $229 x 6 / 12.

After 12 months from the date of activation you can unlock the device by emailing us at info@freshtel.net.

14 day money back guarantee

A customer who has purchased a Siemens 470 IP Dual Phone from Freshtel has the right to return the device to Freshtel within 14 days from the date of activation. Freshtel will waive any termination fee upon receipt of the Siemens 470 IP Dual Phone. If you wish to return the device under the 14 day money back guarantee, Freshtel will gladly refund the original price in accordance with the following criteria:

For Siemens 470 IP Dual Phones purchased in participating retail stores the store return policy applies and the unit cannot be returned to Freshtel.
You must notify Freshtel within 14 days of purchasing the item and then arrange return of the item to Freshtel within 14 days of notification.
You must provide a "proof of purchase", being either an invoice or email confirmation from Freshtel, or delivery note.
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the item has been received and inspected by Freshtel, however, please allow 14 days from the day you return the item for your credit card account to be credited.
The returned item must be in the original condition of sale and this includes the packaging. If this is not the case there will be no refund.
You will need you to pay the return postage cost to us. We do NOT reimburse postage for the return of the device under the 14 day return offer.
Please note: Items purchased at a retail department store cannot be returned through Freshtel or the Freshtel online store under the 14 day return offer. This includes any of Freshtel's retail partners.
Please note: Returns of purchases made from the Freshtel online store may not be made to a Freshtel retail partner.
The customer will be responsible for any charges incurred from phone calls on their account during and after the 14 day period.

Returns Policy for Faulty Items

If you wish to return or exchange a faulty Siemens 470 IP Dual Phone, Freshtel will gladly exchange or refund the original price in accordance with the following criteria:

You must provide a "proof of purchase", being either an invoice or email confirmation from Freshtel, or delivery note.
If device is faulty then the device will be replaced at no cost to the customer for the 12 month term of the manufacturer's warranty.
Any customer wishing to return a faulty device must call Freshtel customer care and log the call to verify the device is actually faulty.
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received and inspected by Freshtel, however, please allow 14 days from the day you return the item for your credit card account to be credited.
If you wish to exchange your item, please make your request clear when contacting Freshtel customer care.
Please note: Faulty items purchased at retail department store can be returned through Freshtel customer care.
Please note: Returns of purchases made from the Freshtel online store may not be made to a Freshtel retail partner.
The customer will be responsible for any charges incurred from phone calls at all times.

Call Credit Claim

$100 call credit means the customer will receive the $100 call credit spread over the life of the 12 month contract term. Therefore $100 / 12 months = $8.33 call credit per month. To claim the $100 call credit after purchasing the Siemens 470 IP Dual Phone in a retail partner's store the customer must send the original proof of purchase receipt and a completed Siemens 470 IP Dual Phone Promotion Call Credit Claim Form to the Freshtel customer care team. The item is to be addressed as follows:

Freshtel Customer Care Team
RE: Siemens 470 IP Dual Phone Promotion Call Credit Claim
Level 2, 95 Coventry St
South Melbourne VIC 3205

Please note that the call credit can take up to 14 days to be credited to your Freshtel account.

Please note the call credit will be used against 'call costs only' and will not rollover to the following month.

* $100 call credit to be used (spread) over the 12 month period